About Us
Truncal is a digital healthcare and caregiving connection platform designed to make it easier for users to access professional medical and care services anytime, anywhere. We connect users directly with licensed doctors, registered nurses, caregivers, and healthcare service providers through a simple, secure, and user-friendly mobile app.
Our goal is to make healthcare more accessible by bridging the gap between people who need care and those qualified to provide it. Whether it’s booking a nurse for home care, scheduling an online consultation with a doctor, or hiring a caretaker for daily support, Truncal ensures quality service, trust, and confidentiality.
Our Mission
To empower users with reliable, fast, and secure access to healthcare and caregiving professionals.
Our Vision
To become the most trusted platform for connecting people to verified medical and care professionals globally.
Privacy Policy — Truncal
Last updated: INSERT_DATE
1. Introduction
Truncal (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application and services (“App”).
By using Truncal, you agree to this Privacy Policy. If you do not agree, please do not use the App.
2. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
- Full name
- Contact details (email, phone number)
- Gender and date of birth
- Location information (if you allow GPS access)
- Health-related information (only if provided voluntarily to match with healthcare providers)
b. Professional Information (for service providers)
- Medical license or certification details
- Professional experience and specialization
- Service area and availability
c. Device and App Data
- Device model, OS version, IP address
- App usage statistics and crash logs
3. How We Use Your Information
We use your information to:
- Connect users with appropriate nurses, doctors, or caretakers
- Verify and authenticate healthcare providers
- Process service bookings and payments
- Provide customer support and improve app performance
- Send service-related notifications or updates
- Ensure safety and compliance with healthcare standards
We never sell your personal data to third parties.
4. Sensitive Information
Truncal may collect sensitive information (such as health-related data or medical history) only with your explicit consent. This information is used solely for service matching and consultation purposes and is protected with industry-standard encryption.
5. Data Sharing
We may share limited data with:
- Verified service providers for booking and communication
- Payment gateways (for transaction processing)
- Legal authorities (only if required by law)
All partners are bound by strict confidentiality agreements.
6. Data Security
We use:
- Encryption (SSL/TLS) for data transmission
- Secure cloud storage with restricted access
- Regular security audits to prevent unauthorized access
However, please note that no online service is 100% secure.
7. User Rights
You can:
- Access, correct, or delete your data anytime
- Withdraw consent for data collection
- Request account deletion by contacting support at info@truncal.in
8. Children’s Privacy
Our app is not intended for users under 18. We do not knowingly collect data from minors.
9. Third-Party Services
Truncal may use third-party tools for analytics, payments, or communication. These services comply with applicable data protection regulations (for example, Google Analytics, Firebase, Razorpay, etc.).
10. Policy Updates
We may update this Privacy Policy from time to time. All updates will be posted within the app, and continued use means you accept the changes.
11. Contact Us
If you have any questions or privacy concerns, please contact us at:
Email: info@truncal.in
Contact
Support Email: info@truncal.in