🔒 Privacy Policy — Truncal Connect & Truncal Provider
Last updated: March 17, 2026
Jetraa Technologies (“we,” “our,” or “us”) operates the mobile applications Truncal Connect (for users) and Truncal Provider (for doctors, nurses, and caregivers).
We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly.
1. Information We Collect
a. Personal Information
Full name
Email address
Phone number
Gender and date of birth
Address and location (if enabled)
Full name
Email address
Phone number
Gender and date of birth
Address and location (if enabled)
b. Health & Service Information (Sensitive Data)
Medical details or care requirements (provided voluntarily by users)
Prescriptions, reports, or uploaded images
Service preferences and booking history
Medical details or care requirements (provided voluntarily by users)
Prescriptions, reports, or uploaded images
Service preferences and booking history
c. Provider Information (Truncal Provider App)
Professional qualifications and certifications
License/registration details
Work experience and specialization
Availability and service areas
Professional qualifications and certifications
License/registration details
Work experience and specialization
Availability and service areas
d. Device & Technical Information
Device type, OS version
IP address
App usage data and crash reports
Device type, OS version
IP address
App usage data and crash reports
2. How We Use Your Information
We use collected data to:
Connect users with doctors, nurses, and caregivers
Enable booking and service management
Verify and authenticate service providers
Improve app functionality and user experience
Send notifications, updates, and support messages
Ensure safety, security, and legal compliance
We do not sell your personal data to third parties.
3. Sensitive Data Handling
We may collect health-related and personal sensitive data only:
With your explicit consent
For service matching, consultation, and caregiving purposes only
All such data is:
Encrypted during transmission (SSL/TLS)
Stored securely with restricted access
4. Permissions We Use
Location: To find nearby healthcare providers
Camera / Media (READ_MEDIA_IMAGES): To upload profile photos, documents, or medical reports
Phone/Contact (if applicable): To enable communication between users and providers
Location: To find nearby healthcare providers
Camera / Media (READ_MEDIA_IMAGES): To upload profile photos, documents, or medical reports
Phone/Contact (if applicable): To enable communication between users and providers
Permissions are requested only when required and can be denied by the user.
5. Data Sharing
We may share limited information with:
Verified doctors, nurses, or caregivers (for service fulfillment)
Payment gateways (for secure transactions)
Legal authorities (when required by law)
All third parties are obligated to protect your data.
6. Data Security
We implement:
End-to-end encryption (SSL/TLS)
Secure cloud storage
Access control and monitoring systems
Despite our efforts, no system is completely secure.
7. User Rights
You have the right to:
Access and update your personal data
Delete your account and data
Withdraw consent at any time
To request changes, contact us at:
📧 jetraatechnologies@gmail.com
8. Children’s Privacy
Our apps are not intended for users under 18 years of age.
We do not knowingly collect data from minors.
9. Third-Party Services
We may use trusted third-party services such as:
Google Firebase (analytics & notifications)
Payment gateways (e.g., Razorpay, Stripe)
These providers follow standard data protection regulations.
10. Policy Updates
We may update this Privacy Policy periodically.
Changes will be posted within the app and on our official page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
📧 jetraatechnologies@gmail.com